how it works

Three tools, one job: say the hard thing well.

Every tool here is standalone — subscribe to one, or all three. None of them connect to your inbox. You paste what you want looked at, and nothing else leaves your machine.

the tools

What each one is for

Respond

S-001 · $9/mo

Paste the client's message. Get a reply in your voice.

Read

S-002 · $14/mo

Paste. Decode. Reply with a plan.

Track

S-003 · $19/mo

A transparent health score for every client. No inbox access.

Respond and Read are usage-light by design: 100 drafts and 100 analyses per billing period. Those are soft caps — go over and you get a heads-up, not a locked door. Track holds up to 25 active clients.

respond · s-001

It writes in your voice, not ours

The first time you open Respond it asks for two to five emails you have really sent to clients. It reads them for your greetings, your sentence length, how direct you are, how you sign off — and applies that to every draft afterwards. Skip that step and the drafts still work, they just sound like an AI wrote them.

Pick ordinary working emails: a status update, a nudge about an invoice, a reply to a scope change. Anything you wrote for a stranger, copied from a template, or made unusually formal will teach it the wrong voice. Your samples are stored so you can edit them later, are never shared, and are never used for training. You can delete the whole profile from settings in two clicks.

Paste the message that made your stomach drop, add one line of context if it helps, and Respond picks a strategy mode and drafts the reply. If it picked wrong, tap a different mode and the draft rewrites itself.

the nine strategies

How firm the reply should be

Eight of them sit on one ladder, in order: clarify is the lightest touch, close ends the relationship. Respond suggests the lowest rung that actually addresses the situation, because opening at enforce where anchor would have worked is how good clients get lost. The ninth, repair, is off the ladder — it is the one you reach for when the mistake was yours.

0 · clarifyGet information while accepting nothing. With no paper trail this is the only way to start building one. Good for one round; a second reads as avoidance.

1 · concedeDo it for free, but name it as the exception and show the normal price. Free work without that line is not a concession, it is the new default.

2 · anchorQuote the agreement or the dated email and state plainly that the request sits outside it. No blame. Needs something in writing to stand on.

3 · tradeTake it on, and something else moves — a deadline, a deliverable. Offer two options, never one, and never give up scope and deadline together.

4 · priceTake it on with a number attached. Amount, timeframe and an approval deadline: all three, or it is not an approval.

5 · declineSay no, with no conditions attached. The reason is one line of principle, not an explanation of your circumstances.

6 · enforceTrigger the consequence: work pauses, late terms apply, the clause is invoked. Requires evidence — enforcing what you cannot show is a bluff.

7 · closeEnd the relationship and settle up. Do not list reasons; a termination notice is not a persuasion.

— · repairThe mistake was yours. Own it, state what it affected, put a fix and a prevention on the table. One apology, in the first sentence.

read · s-002

What they actually said

Paste a message and Read gives you three things: a tone score from 0 to 100 measuring how adversarial it is, a list of the specific pressure patterns it found with the phrase that triggered each one, and the mode it thinks you should answer in — with the reasoning.

The point is not the score. The point is the flags: the sentence that quietly moved a deadline, the compliment doing the work of a scope add, the phrase that reads friendly and commits you to a second round of revisions. Once you can see it, hand it straight to Respond and the draft starts from what Read found.

track · s-003

A health score you can audit

Track never touches your inbox. You log moments as they happen — one tap, under ten seconds — and it keeps a running health score per client. Every client card can be opened to see exactly which rules fired, what each one was worth, and why the number is what it is. There is no AI anywhere in the scoring: it is a fixed set of rules, so the same history always produces the same score.

the moments you log

invoice sentstarts the clock on a payment cycle
invoice paidcloses it, and records how many days it took
scope addwork that appeared after the agreement did
off-hours pinga boundary test — nights, weekends, holidays
revision roundanother pass over work that was already delivered
tone shiftthe way they talk to you changed
deadline squeezethe date moved toward you, not away

Everyone starts at 80. Paying fast, paying at all, and long stretches with nothing logged move it up; unpaid invoices, repeated scope adds, off-hours pings, revision churn and tone shifts move it down, weighted by how recent and how severe they are. 70 and above is good, 45–69 is drift, and below 45 is at risk.

Drift is the band that earns the subscription. It is the stage where the relationship is still fixable and you would not have noticed on your own — which is exactly when a clarify or anchor reply is worth sending.

the rest

Billing, privacy, and getting out

Each tool bills separately and monthly. Cancel any of them from Billing and it stays live until the end of the period you already paid for — no exit interview, no retention offer. Your voice samples, your pasted messages, and your client log are yours: none of it is shared, sold, or used to train a model.

Something behaving oddly, or a draft that missed badly? Reply to any email from us and it reaches a person.